Shipping policy

  1. What is the order processing time?
    Domestic U.S. and International Orders:
    Orders are processed within 1–3 business days.
    We cannot edit, change, or cancel orders that have already shipped or are in transit.
    Applicable U.S. sales taxes are calculated at checkout based on the shipping destination.

  2. When will my expedited order ship?
    Domestic U.S. Orders:
    Expedited orders placed before 1:00 PM PST generally ship the same business day, depending on order volume.
    Orders placed after the cut-off time will ship the following business day.
    Expedited orders placed on Saturday, Sunday, or a U.S. holiday will ship the next business day.
    International Orders:
    International delivery estimates begin after the order has been processed and transferred to the express courier. Customs processing may affect the estimated delivery time.

  3. What if my domestic package is marked as delivered but I cannot find it?
    Domestic U.S. Orders — UPS:
    Check around your delivery area.
    UPS may leave packages near a mailbox, porch, back door, garage, designated safe location, or with a neighbor.
    Wait 24 hours.
    A package may occasionally be scanned as delivered shortly before it actually arrives.
    File a missing package claim.
    Use your UPS tracking number to file a claim directly with UPS.
    Let us know.
    Once the claim has been opened, send us the claim reference number. We will assist with the next steps after UPS begins its investigation.

  4. What if my international package is marked as delivered but I did not receive it?
    International Orders — Express Courier:
    Check around your delivery area.
    The carrier may leave packages at reception, in a locker, at a designated safe location, or with a neighbor.
    Wait 24 hours.
    A package may occasionally be marked as delivered shortly before it actually arrives.
    Contact the carrier.
    Using your tracking number, contact the express courier shown in your shipping confirmation and open a Proof of Delivery or Missing Package inquiry.
    Send us the case number.
    Once the carrier begins its investigation, send us the case number and we will assist with the next steps.

  5. Do you ship internationally?
    International Orders:
    Yes. We ship worldwide via express courier.
    International shipping rates are calculated at checkout.
    Delivery typically takes 3–7 business days after processing, depending on the destination and customs clearance.

  6. Are duties and taxes included for international orders?
    International Orders:
    Yes. Duties and taxes are already included in the product prices displayed for international customers.
    International orders are shipped Delivered Duty Paid (DDP), so there should be no additional duties or taxes due upon delivery.

  7. What happens if my international order is refused or returned to sender?
    International Orders:
    If an international order is refused, remains unclaimed, or is returned because delivery could not be completed, the package will be returned to us.
    Once the package is received and inspected, any eligible store credit or refund will be issued minus:
    • The original shipping charge
    • Any return-to-sender shipping or carrier charges
    • Any non-refundable duties, taxes, or customs charges billed to us
    • A 10% restocking fee
    International orders outside the European Union are eligible for store credit or exchange only. Refunds to the original payment method are not available except where required by applicable law.
    Original shipping charges, return-to-sender charges, duties, taxes, customs fees, and carrier charges are non-refundable except where otherwise required by applicable law.

  8. Do you offer free international shipping?
    International Orders:
    Yes. International orders over $350 USD qualify for complimentary express courier shipping at checkout.
    The offer is applied automatically when the order is eligible.